Welcome to the MNH Gems FAQ! 

At MNH Gems, we believe every piece of jewelry should come with peace of mind. Whether you’re curious about our lab-grown diamonds, shipping details, custom orders, or care tips, you’ll find all the answers you need here.We’ve put together the most common questions to make your shopping experience easy, transparent, and joyful.Still have a question? Our team is always happy to help — just reach out!

MNH Gems is proud to be an online-only boutique. This allows us to focus on providing exceptional craftsmanship, personalized service, and fair pricing — all while reaching customers around the world.

Yes! All MNH Gems jewelry comes with a 12-month limited warranty covering manufacturing defects. We also offer lifetime care services to keep your jewelry shining.

Yes, we do! We offer exclusive promotions during special events, holidays, and through our email newsletter. Join our MNH Gems community to stay updated and enjoy early access to our newest offers.

Yes, every fine jewelry piece worth $200 or more from MNH Gems comes with an appraisal certificate. This document provides an official, detailed valuation of your jewelry, including the diamond or gemstone specifications, metal details, and craftsmanship notes. It is essential for insurance purposes and serves as additional proof of authenticity.

Yes, we offer ring resizing services for most designs. Contact our team after your purchase to arrange sizing adjustments.

We’re here to help! Even beyond the warranty period, we offer professional jewelry services like polishing, stone tightening, and repairs to maintain your jewelry’s beauty.

Clean your jewelry gently with a soft brush and mild soap. Avoid exposing it to harsh chemicals or abrasive surfaces. Store each piece separately in a fabric-lined box or pouch.

Yes! If you don't see your size listed, simply reach out to our team before ordering. We’ll do our best to accommodate custom sizing requests for most designs.

Placing an order is simple and secure. Just browse our collections, select your desired piece, customize options if available (such as ring size or metal type), and proceed to checkout. Our secure payment gateway accepts major credit cards, PayPal, and other trusted payment methods.

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